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Refund policy

Fee's charged for treatments, are for the delivery of said treatment and its accompanying services. Which is inclusive of consultation and assesment.

 

 

 

Fee's also include,Provision of information and advice.
 

Safe treatment with evidence-based products. follow-up appointments and aftercare advice and support as appropriate.


 

 

All service sales are final, with no refunds. Refunds may be given only when there is an approved medical condition, such as pregnancy. A medical proof will be required.
 

 

​All skincare products supplied on site are non-refundable once purchased and taken off-site.


 

All packages are to be paid in full before treatment commences.


 

All packages and treatments are non-refundable and non-transferable.
 

Aesthetics treatments such as anti-wrinkle treatment, dermal fillers, and lip fillers are non-refundable once the treatment has been undertaken. 


 

 

A 4 week review for all anti-wrinkle treatment may be offered at the clinician's discretion, but this should not be taken as an expectation.
 

My aim is for service users to be delighted with their results; however, i  am also very careful to manage expectations, hence the thorough pre-treatment consultation.


                 

 

Any adverse issues relating to facial aesthetics work undertaken at Brilliance Aesthetics needs to be highlighted and reviewed with a face-to-face review consultation with me within a maximum of 4 weeks since having had the work done.


             

 

Brilliance Aesthetics are not obliged to correct the work of non-Brilliance Aesthetics practitioners i do not review patients who present more than six months after their treatment with any third party, especially if you have previously failed to bring any concerns to their attention

 

 

Please provide Brilliance Aesthetics with 48 hours notice if you need to cancel or reschedule your appointment, any failure to advise me in advance will result in your booking fee  being retained.

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If you are undergoing a course of treatment as part of a package and fail to attend or do not provide 48 hours notice of cancellation or change, the treatment will be forfeited with no refund.

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Routine review appointments are offered after treatment with Botulinum Toxin as a courtesy. If you are unable to attend the review appointment at 4 weeks, no additional treatment or top up is provided once the review period of 4 weeks has passed.

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Booking a consultation

All clients will be required to provide contact details, address, contact number and email in order to secure an appointment with Brilliance Aesthetics.

 

 

 

All clients will need to complete a medical history form before their first appointment, this is essential to inform the practitioner and treatment planning process.

 

 

 

All information will be treated with confidentiality and protected in accordance with the Data Protection Act 2018.

 

All Client information will not be shared with third parties without written consent from the client.

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New clients are seen for consultation and assessment; treatment is not recommended on the first visit, to allow cooling off period, but may be provided if the client and practitioner deem suitable.

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